1. Defective or Misdescribed Goods

Under the Hong Kong Sale of Goods Ordinance, you are entitled to a repair, replacement, or refund if merchandise is:

1. defective,
2. misdescribed, or
3. unfit for purpose.

Requests must be submitted within 14 days of receipt with proof of purchase.

Goods may be inspected before a decision is made.

2. Conditions for Merchandise Returns

Eligible returns must:

1. Be unused, unworn, and undamaged
2. Include all original tags and packaging
3. Be free of signs of wear, washing, or modification

Non-returnable items include:

1. Hygiene-sensitive gear (socks, underwear, hydration gear)
2. Damaged or used items
3. Clearance or discounted items

3. Return Shipping Costs

1. Customer pays return shipping, unless item is defective or misdescribed
2. Original shipping fees are non-refundable

4. Refund Processing

1. Refunds issued to the original payment method
2. Processing time: 7–14 business days after approval
3. Banks may require additional processing time

5. How to Request a Refund or Exchange

Email: orders@hkhikersclub.com

Provide:

1. Order number
2. Description of the issue
3. Photos/videos (if applicable)

6. Event Cancellation by the Club

A full refund or free transfer is provided when events are canceled due to:

1. Typhoon signals
2. Red/Black rainstorm warnings
3. Extreme Weather / Heat Alerts
4. Trail closures or accidents
5. Minimum participant requirements not met
6. Organizer illness/emergency

7. Participant Cancellation

Refund schedule:

1. 7+ days before event: Full refund minus administrative fee
2. 3–6 days before event: 50% refund
3. 0–2 days before event: No refund
4. No-shows: No refund

Exact fees may be specified per event at checkout.

8. Change of Mind

Refunds are not provided for change of mind or personal preference.

9. Policy Integration

This Refund & Return Policy forms part of the Terms & Conditions.