1. Defective or Misdescribed Goods

Under applicable Hong Kong consumer protection laws, you may be entitled to a repair, replacement, exchange or refund where merchandise is:

1. Defective;
2. Misdescribed; or
3. Unfit for its intended purpose.

Requests must be submitted within 14 days of receipt and must include valid proof of purchase.

The Club reserves the right to inspect returned merchandise before determining the appropriate remedy.

2. Conditions for Merchandise Returns

Eligible returned merchandise must:

1. Be unused, unworn and undamaged;
2. Include all original packaging, tags and accessories where applicable;
3. Be free from signs of wear, washing, alteration or misuse.

Returned merchandise may be inspected upon receipt.

Refunds, replacements or exchanges may be refused where returned merchandise does not satisfy the requirements of this Policy.

The following items are generally not eligible for return unless defective, misdescribed or otherwise required by law:

1. Hygiene-sensitive items, including socks, underwear and hydration equipment;
2. Used or damaged merchandise;
3. Customized or personalized products;
4. Clearance, promotional or discounted items marked as non-returnable.

3. Return Shipping Costs

1. Customers are responsible for return shipping costs unless the item is confirmed to be defective, misdescribed or supplied incorrectly.
2. Original shipping, delivery and handling fees are non-refundable unless required by law.
3. Where permitted by law and disclosed at the time of purchase, payment processing fees charged by third-party payment providers may be deducted from eligible refunds.

4. Refund Processing

1. Approved refunds will be issued to the original payment method whenever reasonably possible.
2. Approved refunds are typically processed within 7 to 14 business days following approval.
3. Processing times may vary depending on the payment provider or financial institution.
4. The Club is not responsible for delays caused by banks, card issuers or payment providers.

5. How to Request a Refund, Return or Exchange

Requests should be submitted to:

orders@hkhikersclub.com

Please provide:

1. Order number;
2. Description of the issue;
3. Photographs, videos or other supporting evidence where applicable;
4. Any additional information reasonably requested by the Club.

Failure to provide sufficient information may delay processing.

6. Event Cancellation by the Club

The Club may cancel an event due to safety, operational or other reasonable considerations, including:

1. Typhoon signals;
2. Red or Black Rainstorm Warnings;
3. Extreme weather or heat-related advisories;
4. Trail closures, accidents or hazardous conditions;
5. Insufficient participant numbers;
6. Organizer illness, unavailability or emergency;
7. Government restrictions or public safety concerns; or
8. Other circumstances affecting the safe operation of the event.

Where an event is cancelled, the Club may, at its sole discretion, offer:

1. A full refund;
2. A partial refund;
3. Event credit;
4. Transfer to another event;
5. Rescheduling; or
6. Another reasonable alternative arrangement.

The remedy offered may depend on operational circumstances and the nature of the cancellation.

Except where required by law, the Club shall not be responsible for any indirect or consequential losses arising from event cancellation, including travel costs, accommodation costs, lost income or other incidental expenses incurred by participants.

6A. Force Majeure

The Club shall not be liable for any delay, cancellation, modification or inability to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to:

1. Severe weather;
2. Natural disasters;
3. Public health events;
4. Disease outbreaks;
5. Government actions or restrictions;
6. Transportation disruptions;
7. Strikes or labour disputes;
8. Civil disturbances;
9. Utility failures;
10. Technical failures;
11. Failures of third-party suppliers; or
12. Other unforeseen events.

In such circumstances, the Club may offer a refund, credit, transfer or alternative arrangement at its sole discretion.

6B. Event Modifications

The Club reserves the right to modify an event where reasonably necessary, including changes to:

1. Route;
2. Distance;
3. Duration;
4. Meeting location;
5. Transportation arrangements;
6. Activity structure;
7. Timing;
8. Hike leaders or coordinators.

Such modifications shall not constitute event cancellation and shall not automatically entitle participants to a refund.

7. Participant Cancellation

Unless otherwise stated for a specific event, the following cancellation schedule applies:

1. 7 days or more before the event: Full refund less the administrative fee disclosed during checkout.
2. 3 to 6 days before the event: 50% refund.
3. 0 to 2 days before the event: No refund.
4. No-show participants: No refund.

Any refund entitlement applies only after the Club receives notice of cancellation.

7A. Illness, Injury and Personal Circumstances

Personal illness, injury, work commitments, travel disruptions, family obligations, scheduling conflicts and other personal circumstances do not automatically entitle a participant to a refund.

The Club may consider such requests on a case-by-case basis at its sole discretion.

Supporting documentation may be requested before any exception is considered.

7B. Event Credits

Where event credits are offered:

1. Credits are non-transferable unless expressly approved by the Club.
2. Credits have no cash value.
3. Credits may only be used by the original participant.
4. Credits must be used within the validity period specified by the Club.
5. Unused credits may expire without compensation.

8. Change of Mind

Except where required by law, refunds, returns or exchanges are not available for:

1. Change of mind;
2. Personal preference;
3. Incorrect size selection;
4. Accidental purchases;
5. Failure to attend an event; or
6. Dissatisfaction unrelated to a defect, cancellation or legal entitlement.

9. Policy Integration

This Refund & Return Policy forms part of, and should be read together with, the HK Hikers Club Terms & Conditions and Privacy Policy.

In the event of any inconsistency between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail unless expressly stated otherwise.

10. Contact

For refund, return or exchange enquiries, please contact:

Hong Kong Hikers Club

Email: orders@hkhikersclub.com